Phone Support
If you need additional assistance with your TiVo® DVR, you can use the contact information below to reach customer or technical support.
Customer support
For activation of TiVo service and questions about billing and account status, program guide data (lineup changes), TiVo service, and tivo.com orders that have already been placed.
If you have a DIRECTV DVR with TiVo service:
Phone number: 800-DIRECTV (800-347-3288)
Hours of operation:
Monday - Sunday, 24 hours a day
TiVo Customer Support
Live agent support available:
Monday - Friday, 7am-7pm PT
Saturday & Sunday, 8am-6pm PT
Phone number: 877-367-8486
Technical support
For system setup, phone call, channel changing, and remote control issues.
TiVo-Manufactured DVR
Technical Support
24 hour automated support:
877-367-8486
Phone number: 877-367-8486
Hours of operation:
Monday - Friday, 7am-7pm PT
Saturday & Sunday, 8am-6pm PT
Humax Technical Support
Phone number: 866-486-2987
Hours of operation:
Monday - Sunday
24 hours a day
Toshiba Technical Support
Phone number: 800-319-6684
Hours of operation:
Monday - Friday
7:00 AM - 4:00 PM Pacific
Pioneer Technical Support
Phone number: 800-421-1404
Hours of operation:
Monday - Friday
6:00 AM - 6:00 PM Pacific
Saturday
8:00 AM - 4:30 PM Pacific
Phillips Technical Support
Phone number: 800-260-7032
Hours of operation:
Monday - Friday
9:00 AM - 6:00 PM Pacific
Sony Technical Support
Phone number: 239-768-7693
Hours of operation:
Monday - Sunday
5:00 AM - 8:00 PM Eastern
DIRECTV DVR with TiVo service
Technical Support
Phone number:
800-DIRECTV (800-347-3288)
Hours of operation:
Monday - Sunday
24 hours a day
Comcast DVR with TiVo service
Phone number:
800-COMCAST (800-266-2278)
Hours of operation:
Monday - Sunday
24 hours a day
Postal address
Customer SupportTiVo Inc.
2160 Gold Street
P.O. Box 2160
Alviso, CA 95002-2160
