TiVo Service Agreement
Updated March 2013
Welcome to TiVo and the TiVo® service! This agreement explains the terms and conditions that will apply to your use of the TiVo service and constitutes a legally binding agreement between you and TiVo Inc. ("TiVo"). By using the TiVo service, you agree to all the terms and conditions in this agreement ("Agreement").
1. Terms of Service. The TiVo logo on your Digital Video Recorder or other TiVo-enabled device, such as a TiVo Mini device (your "TiVo Device") means that it can receive the TiVo service offered and provided by TiVo for personal, non-commercial use on a subscription basis. Your activation and continued use of the TiVo service is subject to the terms and conditions of this Agreement. TiVo may at its discretion change the terms of this Agreement. Such changes are effective upon notification by TiVo. We encourage you to check www.tivo.com/privacy or call TiVo Customer Service at 1-877-367-8486 for a copy of the current TiVo service agreement. If you are dissatisfied with any changes to this Agreement, you may cancel your use of the TiVo service as provided in Section 15 ("Termination of Service").
3. The TiVo Service. The TiVo service consists of program guide information and the following features (as applicable to your specific TiVo device): (a) Season Pass® recording – automatically finds and records every episode of a series all season long; (b) WishList® search – finds and records programs that feature your favorite actor, director, team or even topic; (c) Smart Recording – automatically detects program line-up changes for your cable/satellite provider and adjusts recording times so you don't have to worry about the details; (d) TiVo Suggestions – TiVo can be programmed to suggest and auto-record programs that may match your interests; and (e) Parental Controls – lock channels or set ratings limits based on content. Each of these features is part of the "TiVo service." The "TiVo service" means these features and any additional features and functionality of the TiVo device that TiVo may, at its discretion and from time to time, offer.
3.1 Online Scheduling Feature. The TiVo service enables you to schedule recordings on a TiVo device, as applicable, with a USB port on the rear panel of the TiVo device using the Internet. The terms and conditions governing the use of the Online Scheduling feature are contained in the TiVo Website Terms and Conditions, available at www.tivo.com/webpolicy. Please note that when you activate a TiVo service subscription, the Online Scheduling feature is always turned on. The Online Scheduling feature cannot be turned off unless this Agreement is terminated. This means that if you purchase your network-enabled TiVo device with Product Lifetime Service from another individual, the seller will be able to schedule recordings to the TiVo device until you contact TiVo and have the TiVo service subscription for the TiVo device transferred to your own account.
3.2 Graphical Elements. From time to time, your TiVo device may cause graphics and/or text to be superimposed over commercial advertisements or present you with other advertising viewing options. For example, graphic "tags" may permit you to press the Thumbs Up button to (i) schedule a recording of an advertised program; (ii) view special video clips or other information about the advertised product or service; and/or (iii) perform some other action. Any such tags are placed on top of the commercial advertisements by TiVo or its licensees on behalf of the advertiser and not at the direction of any other party.
3.3 Network-Enabled TiVo Service Features. You must have a network-enabled TiVo device to use any network-enabled TiVo service features such as music, photos and Multi-Room Viewing (see Section 3.3.1 below), access to PC-Based Media (see Section 3.3.2 below)), TiVoToGo feature (see Section 3.3.3 below), and third party download or streaming services. A network-enabled TiVo device has an established network connection through the TiVo device’s built-in USB port (including a wired (Ethernet) or wireless USB network adapter) or other connection enabled by your specific TiVo device; is running a TiVo software version that supports home networking; and has an active subscription to the TiVo service. Some network-enabled TiVo service features require installation of the then-current TiVo Desktop application (www.tivo.com/desktop) on a home computer that is connected to the same home network as your TiVo device. Some TiVo service features require a broadband connection to the Internet through the home network. The Multi-Room Viewing feature requires two network-enabled TiVo devices that are enabled for Multi-Room Viewing. The TiVoToGo feature requires a TiVo device that is running a TiVo software version that supports that feature.
Not all TiVo devices are able to use network-enabled features. Moreover, even among TiVo's network-enabled devices, the Multi-Room Viewing feature may not permit particular TiVo devices to transfer content among one another due to compatibility issues among manufacturers or copy protection mechanisms used by copyright owners, studios or broadcasters. In addition, the TiVoToGo feature may not permit particular TiVo devices to transfer content to home computers for the same reasons. Please visit our TiVo Home Media Features FAQs at www.tivo.com/mediafaq for details.
The Multi-Room Viewing and TiVoToGo features are also turned on by default when you subscribe to the TiVo service. You may turn these features off using Manage My Account at www.tivo.com/manage.
3.3.1 Multi-Room Viewing Feature. You must have at least two (2) TiVo network-enabled devices each with a TiVo service subscription to take advantage of the Multi-Room Viewing feature. The Multi-Room Viewing feature is intended solely to enable the transfer of content among TiVo devices within a single household. Using the Multi-Room Viewing feature, you may transfer content only among TiVo devices on the same TiVo account and only among TiVo devices on the same network subnet. For example, if one TiVo device in your home resides on your network at 192.168.1.5, any TiVo device used for Multi-Room Viewing must reside on that same network, having an IP address of 192.168.1.x. Any TiVo device that resides on a different network, such as a TiVo device with an IP address of 192.168.2.5, is not permitted to participate in Multi-Room Viewing. In addition, you may only transfer content among ten (10) TiVo devices on a single TiVo account within your household. Unauthorized transfers or distribution of copyrighted works outside of your home may constitute an infringement of the rights of copyright holders. TiVo reserves the right to terminate the TiVo service accounts of users who transfer or distribute content in violation of this Agreement either to an unauthorized device or otherwise.
3.3.2 Access to PC-Based Media. Access to media that is stored on your home computer ("PC-based media") via your TiVo device is provided through the TiVo Desktop application, which is available at www.tivo.com/desktop. The TiVo Desktop application permits you to access PC-based media from your TiVo device via your home network.
The TiVo Desktop application itself does not contain any security mechanisms that would prevent third parties from accessing your home network. If your home network has Internet access but does not include a firewall, information on your home network can be easily seen by anyone on the Internet. Most firewall products stop all traffic originating from the Internet, protecting your systems from malicious network attacks or curious browsers interested in the files you have on your computer. A firewall can be installed to protect an individual computer or to protect a whole home network. Because the TiVo Desktop application makes media (e.g., music, photos) you publish to your TiVo device available on your home network, TiVo recommends that you install a firewall that protects your home network. If your network does not include a firewall, Internet users may be able to access PC-based media on your network or other information on your computer, such as personal financial data. TiVo strongly suggests you take steps to protect your home network from unwanted intruders. Routers and home gateways, available at most electronics stores, may include a firewall meant to protect your home network.
Some third-party PC-based applications may also enable access to PC-based media through your TiVo service. Such applications may or may not include built-in security mechanisms. TiVo is not responsible for and does not warrant the use, behavior, or performance of such applications.
TiVo service features that enable access to PC-based media are intended solely to enable you to access media that resides on your home computer for personal, noncommercial use. Viewing or listening to media from third party sources could subject your TiVo device and/or home computer to harm and may infringe the copyrights of third parties.
3.3.3 TiVoToGo Feature. The TiVoToGo feature is intended to enable you to transfer a copy of a program that you have recorded on a TiVo device to one or more home computers or other portable viewing devices (collectively referred to as "Personal Viewing Devices") within the same household using the TiVo Desktop application. Once a copy of a program is stored on a home computer, the TiVo Desktop application enables you to select the program for viewing on Personal Viewing Devices using third party media player applications. TiVo is not responsible for and does not warrant the use, behavior, or performance of such third party applications.
Using the TiVoToGo feature, you may transfer content only between TiVo devices to Personal Viewing Devices on the same network subnet. For a discussion of network subnets, please see Section 3.3.1 above. The TiVoToGo feature is provided solely for personal, non-commercial use. Unauthorized transfers or distribution of copyrighted works outside of your home may constitute an infringement of the rights of copyright holders. TiVo reserves the right to terminate the TiVo service accounts of users who transfer or distribute content in violation of this Agreement—either to an unauthorized device or otherwise.
The TiVoToGo feature includes security measures designed to prevent infringement of copyrighted works. You agree not to take any steps to defeat any TiVo security measures or to use any third party applications that may bypass any TiVo security measures.
Not all programs may be transferred using the TiVoToGo feature. For example, programs that include copy protection mechanisms may not be transferred to a Personal Viewing Device using the TiVoToGo feature. Similarly, programs that may be blocked using Parental Controls may not be transferred to a Personal Viewing Device using the TiVoToGo feature. Before such programs may be transferred using the TiVoToGo feature, you must temporarily turn Parental Controls off. The TiVo Desktop application does not include Parental Controls for programs stored on your home computer. If you do not want minors to view particular programs on a Personal Viewing Device, do not transfer them using the TiVoToGo feature.
Your home computer must meet certain minimum technical requirements and you must have adequate storage space available on your home computer to use the TiVoToGo feature. Because your home computer may need available space on your home computer's storage device to run properly and accommodate routine tasks, TiVo recommends that you carefully monitor the amount of available storage on your home computer. The programs transmitted from your TiVo device may require large amounts of space relative to other files on your home computer, and the TiVo Desktop application does not monitor the amount of available storage on your home computer. You agree that TiVo is not responsible for your inability to use the TiVoToGo feature or your home computer based on lack of available storage on your home computer or your home computer's failure to meet the minimum technical requirements.
4. We Don't Control Third-Party Content! The TiVo service gives you the ability to access audio, video, and other media over which TiVo exercises no editorial or programming control ("Third Party Content"). You understand that: (a) TiVo does not guarantee the access to or the ability to record, display, or transfer any particular program; (b) programming is not under TiVo's control; (c) programming providers may restrict or limit the ability to record, display, view or transfer particular programs by using a variety of copy protection mechanisms; (d) content providers may restrict or revoke access to their content at any time; (e) TiVo is not responsible for and has no editorial control over any Third Party Content; and (f) TiVo has no control over the distribution of such content. You agree that TiVo will have no liability to you, or anyone else who uses your account and TiVo device, with regard to any Third Party Content.
5. Third Party Content Is Copyrighted. You also understand that the Third Party Content is the copyrighted material of the third party that supplies it, is protected by U.S. copyright law and other applicable laws, and may not be reproduced, used to prepare derivative works, distributed, performed publicly or displayed publicly without the written permission of the third party that supplied it, except to the extent allowed under the "fair use" provisions of the U.S. copyright laws, other limitations on exclusive copyrights in the U.S. copyright laws, or comparable provisions of foreign laws. You hereby agree and declare that any and all Third Party Content accessed or transferred using the TiVo service or the TiVo Desktop application are for personal, non-commercial use and that the TiVo service or the TiVo Desktop application will not be used for Third Party Content to be copied or displayed before a public audience without authorization from the appropriate rights holder. Unauthorized copying or distribution of copyrighted works may constitute an infringement of the copyright holders' rights. TiVo reserves the right to terminate the accounts of users of any TiVo service or software who infringe the copyrights of others. In addition, steps intended to defeat or bypass security measures which are designed to prevent infringement of copyrighted works may be illegal under U.S. law or comparable foreign laws. TiVo reserves the right to terminate the TiVo service accounts of users who develop or use any method to defeat or bypass such security measures and to take any other necessary or appropriate action to prevent infringement of copyright holders' rights.
6. Changes to Your TiVo Service. TiVo may at its discretion and from time to time change, add, or remove features and functionality of the TiVo service or the TiVo device without notice. If you are dissatisfied with any such changes to the TiVo service, you may cancel your use of the TiVo service as provided in Section 15 ("Termination of Service"). TiVo reserves the right to discontinue one, some, or all of the features of the TiVo service you receive at any time at its discretion. TiVo may at its discretion discontinue the provision of software updates to certain TiVo devices. This means that while other TiVo devices may receive continued software updates and functionality; TiVo is not required to provide such updates to your TiVo device. Additionally, the level of service TiVo provides may not be the same on each TiVo device; a given TiVo device may support different features and functionality, and TiVo is under no obligation to provide all features and functionality to your TiVo device.
Activating and Using the TiVo Service
7. Your TiVo Device Won't Work Without the TiVo Service! A subscription to the TiVo service is required in order for your TiVo Device to have any functionality. No functionality is represented or should be expected from the TiVo Device without a paid subscription to the TiVo service.
8. Eligible Subscribers. You must be at least 18 years of age to assume the responsibilities of this Agreement. Minors may use the TiVo service only if one of their parents or legal guardians assumes the responsibilities of this Agreement and thereby assumes full responsibility for the minor's use of the TiVo service.
9. Subscription Fees and Service Commitment. You agree to pay your subscription fee in advance. Your subscription fee will cover the TiVo service received via a TiVo device authorized by TiVo to enable the TiVo service. You have a choice of subscription payment options that may change over time. TiVo reserves the right to discontinue any subscription payment option at any time without notice. You may switch payment options at the end of each period. If for any reason you need to reactivate your subscription, you may be charged a reactivation fee. If you are signing up for the TiVo service under a promotional subscription fee, some additional restrictions may apply. If you have multiple TiVo service subscriptions under the same account information, additional terms and conditions may apply. Whatever your subscription payment option, your subscription fee does not include any services, features or functionality other than the TiVo service. WITH RESPECT TO CERTAIN NEW TIVO SERVICE SUBSCRIPTIONS, YOU MAYBE REQUIRED TO AGREE TO SUBSCRIBE TO THE TIVO SERVICE FOR NO LESS THAN 12 MONTHS OR LONGER DEPENDING UPON YOUR SERVICE SUBSCRIPTION PLAN (THE "SERVICE COMMITMENT"). IF YOU FAIL TO MEET THE SERVICE COMMITMENT BY CANCELLING YOUR SUBSCRIPTION TO THE TIVO SERVICE (OR IF TIVO TERMINATES YOUR SUBSCRIPTION TO THE TIVO SERVICE DUE TO A BREACH OF THIS AGREEMENT), YOU AGREE THAT TIVO MAY CHARGE YOU THE EARLY TERMINATION FEE AGREED TO BY YOU AT THE TIME YOU SUBSCRIBED TO THE TIVO SERVICE, AND YOU AGREE TO PAY ANY SUCH EARLY TERMINATION FEE.
10. Telephone Access and Possible Charges. Depending upon your TiVo device, the TiVo service is accessed through a standard telephone line and is available as a local call in most areas. In some areas, local and long-distance toll charges may apply. The TiVo service may also be available through the Internet with a broadband connection. However, TiVo does not make any assurances about the availability or functionality of the TiVo service over a broadband connection. Firewall protection is strongly advised for any broadband Internet connections to protect your TiVo device from viruses and other harmful things. You are responsible for any telephone or broadband service charges incurred as a result of using or accessing the TiVo service and acknowledge and agree that you will be solely responsible for all disputes with any telephone company or Internet service provider related to the same.
11. Payment Authorization. If you choose a subscription option with recurring payments (including any pre-paid subscription option which reverts to a monthly payment plan at the expiration of the pre-paid period), you agree that TiVo may automatically charge the subscription fee to your credit or charge card at the beginning of each period. Your TiVo service access will not be established until TiVo has verified that the credit card information you provide us for payment is accurate and that your credit card account is in good standing. You further agree that TiVo may charge any other applicable fees, including any early termination fee, to your credit card. TiVo may, as necessary, extend the expiration date of your credit card in order to ensure continued service. TiVo may, at its discretion, change the TiVo service fees, early termination fee, restocking fee and any other fee, from time to time, and charge fees (which TiVo may also change) for features and functionalities that are not a part of the TiVo service. TiVo will notify you 30 days in advance of any fee changes or new fees applicable to your TiVo service subscription; you may obtain the fees currently in effect at any time by contacting TiVo Customer Support at 1-877-367-8486. You are responsible for reviewing your credit card statement for billing accuracy. You have 90 days to dispute any billing that you feel is inaccurate. If you do not contact TiVo within 90 days of the disputed billing date, TiVo will not be responsible for any billing errors. TiVo reserves the right to suspend or terminate your TiVo service without notice upon rejection of any credit card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to TiVo when TiVo believes you are liable for the charges. You agree to pay a late charge on all amounts due which remain unpaid for 30 days. The late charge will equal 1.5% of the past due amount, or the highest rate allowed by law, whichever is less, per month until paid. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo. TiVo reserves the right to refer your account to a third party for collection in the event of an ongoing default.
12. Using the TiVo Service. You may access and use the TiVo service only with a TiVo device that is authorized to receive the TiVo service and you agree not to tamper with or otherwise modify your TiVo device. Among other things, this means that you may access and use the program guide information only on a TiVo device that is authorized to receive it. The TiVo service is provided for your personal, non- commercial use, and may not be resold, in whole or in part. Except as expressly provided in this Agreement, you may not transfer the TiVo service. By using the TiVo service, you agree to receive all software updates and upgrades that TiVo sends to your TiVo device. If your TiVo device accesses the TiVo service (regardless of your payment or subscription status), you acknowledge and agree that you are a user of the TiVo service and are bound by the terms of this Agreement.
13. Advertising and Promotions. The TiVo service is advertiser supported. The hard disk drive of your TiVo device, as applicable, contains reserved space in addition to the advertised recording capacity. TiVo reserves the right to send content (including advertising and promotional material) to such reserved portions of your TiVo device’s hard disk drive as part of the TiVo service. In order to send such content, you agree that TiVo may tune your TiVo device to a particular channel at a particular time.
14. Product Lifetime Subscriptions. A "Product Lifetime Subscription" to the TiVo service covers the life of the TiVo device you buy – not the life of the subscriber. The Product Lifetime Subscription accompanies the TiVo DVR in case of ownership transfer. The subscription remains in effect if the TiVo device needs to be repaired or replaced due to a malfunction (see manufacturer or retailer warranty details) or even if you upgrade your TiVo device to increase storage capacity (though such upgrades, if not performed by TiVo or a TiVo-authorized third party, will void the warranty on your TiVo device and constitute a breach of this Agreement). Because a Product Lifetime Subscription is linked to a particular TiVo device, you may not transfer it to any other TiVo device unless all the following conditions apply: (a) the TiVo device is being replaced pursuant to the manufacturer's or retailer's warranty; and (b) the TiVo device being replaced is of the same make and model as the replacement TiVo device; and (c) you provide us with a proof of replacement by the manufacturer or retailer. TiVo reserves the right to charge you a fee to transfer Product Lifetime Service from a TiVo device being replaced to a replacement TiVo device. Each TiVo device purchased requires its own TiVo service subscription and activation. Of course, hardware products don't last forever and their lifespan will vary. TiVo makes no warranties or representations as to the expected lifetime of the TiVo device (aside from the manufacturer's or retailer's warranty).
15. Termination of Service. . Subject to any Service Commitment to which you may be bound, you may terminate your subscription, this Agreement, and your right to use the TiVo service, at any time and for any reason or no reason, by contacting TiVo Customer Support at 1-877-367-8486. Please note that without a subscription to the TiVo service, your TiVo device will not work! Please see Section 7, above. The TiVo service will be terminated at the end of the service period for which you have paid and unused subscription fees are nonrefundable. If you terminate your account or this Agreement before meeting any applicable Service Commitment, TiVo reserves the right to charge you the early termination fee agreed to by you at the time you subscribed to the TiVo service. Notwithstanding anything to the contrary in this Agreement, TiVo retains the absolute right to immediately suspend or terminate your account, and terminate this Agreement, if the charges to your credit card for the fees described in Section 9 ("Subscription Fees and Service Commitment") and Section 11 ("Payment Authorization") are refused for any reason, if you breach any provision in this Agreement, if you misuse the TiVo service, and/or if you alter your TiVo device or use the TiVo service or software in such a manner as to infringe upon the intellectual property rights of TiVo or any third party. In addition, TiVo reserves the right to terminate your account and this Agreement for any other reason or no reason if TiVo gives you at least 30 days advance notice of such termination. Upon any such termination of your account, you will remain obligated to pay all outstanding fees and charges relating to your use of the TiVo service before termination.
Ownership, Open Source Software, Disclaimers and Liability Limitations
16. Title to Software and Intellectual Property. You may need to use certain software programs in your TiVo device to use or have full access to certain features of the TiVo service. You received certain software in your TiVo device at the time of purchase and other software programs may be delivered to your TiVo device by TiVo from time to time, which you are obligated to accept. You may use such software solely in executable code form and solely in conjunction with your TiVo device. Your use of such software is subject to the terms of this Agreement. TiVo retains title to and ownership of all the software for the TiVo device and certain intellectual property rights in the TiVo device. TiVo also retains ownership of all TiVo copyrights and trademarks. In the case of third party software delivered by TiVo to the TiVo device, the applicable third party retains title to and ownership of its software, copyrights and trademarks. Any attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, sublicense, distribute or use for other purposes either the TiVo device or the software of the TiVo device is strictly prohibited, except as expressly set forth in Section 17 ("Open Source Software"). If you install the TiVo Desktop application on your home computer, ownership and the other terms of such use are governed by the applicable end user license agreement to which you must agree prior to installation.
17. Open Source Software. Certain components of the software for the TiVo device are subject to the GNU General Public License Version 2, or other so-called open source licenses ("Open Source Software"). Open Source Software is not subject to the restrictions Section 16 ("Title to Software and Intellectual Property"), and is subject to the license terms under which TiVo distributes such Open Source Software. In compliance with the terms of certain Open Source Software licenses like the GNU General Public License Version 2 ("GPLv2"), TiVo makes certain modifications to Open Source Software that TiVo uses, modifies and distributes pursuant to such licenses available to the public in source code form at www.tivo.com/source. You are free to use, modify and distribute Open Source Software so long as you comply with the terms of the relevant Open Source Software license. In particular, the GPLv2 is available in the product manual or at www.gnu.org/copyleft/gpl.html.
18. Indemnity. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS TIVO FROM AND AGAINST ANY AND ALL CLAIMS, PROCEEDINGS, INJURIES, LIABILITIES, LOSSES, COSTS AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES), INCLUDING, BUT NOT LIMITED TO, CLAIMS ALLEGING NEGLIGENCE, COPYRIGHT INFRINGEMENT AND/OR TRADEMARK INFRINGEMENT AGAINST TIVO OR THE TIVO SERVICE, RELATING TO OR ARISING OUT OF YOUR BREACH OF ANY TERM OF THIS AGREEMENT, YOUR MISUSE OF THE TIVO SERVICE, OR YOUR UNAUTHORIZED MODIFICATION OR ALTERATION OF THE TIVO DEVICE OR SOFTWARE FOR THE TIVO DEVICE (OTHER THAN AS EXPRESSLY SET FORTH IN SECTION 17 ("OPEN SOURCE SOFTWARE")).
19. Warranty Disclaimer. YOU UNDERSTAND AND AGREE THAT THE TIVO SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TIVO MAKES NO WARRANTY THAT THE TIVO SERVICE WILL MEET YOUR REQUIREMENTS, ALLOW YOU TO RECORD, VIEW OR TRANSFER ANY PARTICULAR PROGRAMMING, OR THAT USE OF THE TIVO SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; NOR DOES TIVO MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE TIVO SERVICE (INCLUDING THIRD PARTY CONTENT), THAT ANY DEFECTS IN THE TIVO SERVICE WILL BE CORRECTED OR THAT THE TIVO DEVICE OR TIVO SERVICE WILL BE COMPATIBLE WITH ANY OTHER SPECIFIC HARDWARE OR SERVICE. FURTHER, TIVO DOES NOT WARRANT THAT THE TIVO SERVICE OR THE TIVO SERVERS THAT PROVIDE YOU WITH DATA AND CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU (AND NOT TIVO) ASSUME THE ENTIRE COST OF ALL NECESSARY MAINTENANCE, REPAIR OR CORRECTION. TIVO ALSO ASSUMES NO RESPONSIBILITY, AND WILL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR TIVO DEVICE, TIVO SOFTWARE, OR OTHER HARDWARE. TIVO AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE TIVO SERVICE OR TIVO SOFTWARE, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT OF THIRD PARTY RIGHTS. Because some jurisdictions do not permit the exclusion of implied warranties, the last sentence of this section may not apply to you.
20. Limitations of TiVo's Liability. IN NO EVENT WILL TIVO OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, USE OF USER INFORMATION, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES OF ANY NATURE ARISING FROM OR RELATING TO YOUR USE OF THE TIVO SERVICE OR USE OF THE TIVO SERVICE THROUGH YOUR ACCOUNT BY ANYONE ELSE, EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL TIVO'S OR ITS SUPPLIERS' TOTAL CUMULATIVE LIABILITY TO YOU AND ANYONE WHO USES THE TIVO SERVICE THROUGH YOUR ACCOUNT, FOR ANY AND ALL CLAIMS UNDER ANY THEORY OF LAW, EXCEED THE AGGREGATE AMOUNT YOU PAID TO TIVO IN THE PRECEDING TWELVE MONTHS. YOU UNDERSTAND THAT THESE LIMITATIONS OF TIVO'S AND TIVO'S SUPPLIERS' LIABILITY ARE A FUNDAMENTAL PART OF THIS AGREEMENT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Additionally, this provision is not intended to limit TiVo's liability in the event of TiVo's willful or intentional misconduct. Moreover, if TiVo mistakenly or wrongfully overcharges your account, this section does not limit TiVo's obligation to refund such mistakenly or wrongfully overcharged amounts.
21. Miscellaneous. This Agreement will be governed by the laws of the State of California as such laws apply to agreements between California residents performed entirely within California. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. You and TiVo agree to submit to the exclusive personal jurisdiction of the courts located within the county of Santa Clara, California. If any provision of this Agreement is invalid or unenforceable under applicable law, such provision will be deemed modified to the extent necessary to render such provision valid and enforceable and the other provisions of this Agreement will remain in full force and effect. The official text of this Agreement or notice submitted hereunder will be in English. In the event of any dispute concerning the construction or meaning of this Agreement, reference will be made only to this Agreement as written in English and not to any translation into another language. This document, the Website Terms and Conditions (available at www.tivo.com/webpolicy), the TiVo Multi-Service Discount Agreement (available at www.tivo.com/privacy), and the terms of any applicable written Service Commitment offer from TiVo accepted by you represent the entire agreement governing your use of and subscription to the TiVo service and supersedes any prior or contemporaneous written or oral statements by TiVo or its representatives or resellers. TiVo's failure to enforce any of the terms of this Agreement does not constitute a waiver or relinquishment of TiVo's right to do so at any time. Sections 7 ("Your TiVo Device Won't Work Without the TiVo Service!"), 9 ("Subscription Fees and Service Commitment"), 10 ("Telephone Access and Possible Charges"), 11 ("Payment Authorization"), 12 ("Using the TiVo Service"), 16 ("Title to Software and Intellectual Property"), 17 ("Open Source Software"), 18 ("Indemnity"), 19 ("Warranty Disclaimer"), 20 ("Limitations of TiVo's Liability"), and 21 ("Miscellaneous") survive any termination or expiration of this Agreement.
BY USING THE TIVO SERVICE, I REPRESENT THAT I HAVE READ AND UNDERSTOOD THIS ENTIRE AGREEMENT, AND I AGREE TO ALL THE TERMS OF THIS AGREEMENT AS STATED ABOVE.
TiVo Service Agreement v20080801