Effective January 1, 2004
Information you give us
We receive and store any information you enter on our Site or give us in any other way. However, we do not collect any personal information about you unless you voluntarily submit such information to us. Our Site uses an order form for you to request information, products, and services. Contact information (like your email address) from the order form is collected and used to send you information about our company or otherwise get in touch with you. Of course, you can choose not to provide certain information, but then you might not be able to take advantage of many of our features. You may also choose not to receive email or other mail from us: see the Choices section below.
How about children?
We do not wish to obtain personal information from children who are using our Site unsupervised. Thus, we ask children to obtain the consent of their parent or guardian before providing us with any personal information.
How about cookies?
Use of information
We use the information you provide us to perform the services for which such data was collected. For example, if you sign up for an email newsletter, we will send the email newsletter to the address you provide us. We also use the information you provide us for internal marketing purposes and for administration of the Site.
How about third parties?
Information about our customers is an important part of our business, and we use it responsibly. We employ or partner with other companies and individuals to perform functions on our behalf. Examples include processing credit card payments and providing marketing assistance. These agents have access to personal information needed to perform their functions, but may not use it for other purposes. However, we may sell aggregated (non-personally identifiable) information about our users generally. Also, we release personal information when we believe release is appropriate to comply with law or protect the rights, property, or safety of TiVo Inc., its users, or others. Finally, in the unlikely event that TiVo Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
We use industry-standard methods to protect your personal information from unauthorized access. Among other techniques, we usually store such information on a computer behind our "firewall" in a secure location, and we often restrict the number of employees internally who can access such data. Of course, there is no such thing as "perfect security" on the Internet. Further, please note that our servers are operated by a third party Web host whose actions we do not control.
As discussed above, you can always choose not to provide certain information, even though it might be needed to take advantage of many of our features. Our Site also provides you with the opportunity to choose not to receive communications from us and our partners. You have the following options for changing and modifying information previously provided or removing your information from our database so as not to receive future communications:
- You can send email to email@example.com.
- You can send mail to the following postal address: Webmaster, TiVo Inc. 2160 Gold Street, Alviso, CA 95002-2160.
- You can call the following toll-free telephone number: 1-877-367-8486.
This Site contains links to other sites. TiVo Inc. is not responsible for the privacy practices or the content of such web sites.