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Please complete and submit this form along with your return package. NOTE: Packages that are lost or damaged in transit are the responsibility of the shipper. We recommend, for your own protection, that you insure your package and send it via a trackable method. Please be sure to record any tracking number used for future reference.
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Please write your Exchange number in the space below. This number should have been given to you by a Customer Support Representative when your TiVo product was approved for exchange. Without a valid exchange number, your package will not be accepted. NOTE: Please write your Exchange Number on the outside of the box in which you are shipping your exchange.
Exchange #: _____________________________________________________
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Address:
First Name _____________________ Last Name _______________________
Address 1 ______________________________________________________________
Address 2 ______________________________________________________________
City __________________________ State ________ Zip ________________
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Your phone number: _______ - _______ - ______________
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Model Number: ____________
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(DVR Only) 15 Digit TiVo Service #: ______________________________________________
I hereby agree to the Exchange Process as set out on the web pages
www.tivo.com/exchange/
and the associated charges for the exchange of the product.
Signature _____________________________________________ Date _______________
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Ship your Recorder to:
TiVo RMA Center
13550 Independence Parkway Suite 188 Fort Worth, TX 76177
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Your package should contain:
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This completed form.
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Your product for exchange (Do not pack your remote, power cord, cables, or accessories. If you are exchanging a Series3 HD DVR, make sure you also remove the CableCARDs; do not pack them with the DVR. Only the DVR will be exchanged, so you will need to retain everything necessary to hook up your replacement unit.)
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