Product Lifetime service

  • Coverage period: Includes a "Product Lifetime Subscription" to the TiVo service which covers the life of the TiVo box you buy, not the life of the subscriber. Once the Product Lifetime Subscription is activated on a TiVo box, it cannot be transferred to another TiVo box. The Product Lifetime Subscription accompanies the TiVo box in the event of a change in ownership.
  • Payment plan terms: Subject to full terms and conditions for TiVo Service Payment Plans and the TiVo Service Agreement. Pricing, terms and conditions subject to change without notice.
  • Service required: The TiVo box will not work without a paid subscription to the TiVo service.
  • 30-day money back guarantee: 30-day money back guarantee applies only to initial activations if canceled within 30 days and the TiVo box is returned for a full refund. If you cancel within 30 days of activation (which is typically the date your order ships), you will receive a full refund if you return the TiVo box within 15 days of cancellation. The shipping charge for the return is at your expense. If you do not return the TiVo box within 15 days of cancellation, you will be charged a "Non-returned Equipment Fee" equal to the MSRP of the TiVo box and applicable taxes, minus the upfront cost of the box. If you change your subscription plan within the first 30 days of activation, you may be charged a fee equal to the MSRP of the TiVo box and applicable taxes, minus the upfront cost of the box, depending on the subscription plan you choose. Service plan renewals and hardware replacements are not eligible for the 30-day money back guarantee.
  • Additional terms: TiVo reserves the right to substitute a different TiVo box of equal or greater value. These terms and conditions cannot be combined with any other offer, including TiVo rebates.
  • Multi-Service Discount Pricing: You may be eligible for Multi-service discount pricing whereby your Product Lifetime Subscription to the TiVo service at $499.99 would be reduced to $399.99 as long as you have a current active qualifying TiVo service subscription in accordance with the Multi-service discount agreement. Log into tivo.com to see if you qualify.