Report a Lineup Issue

IMPORTANT NOTE:
In order for us to investigate and correct your lineup issue, we will need to gather some information from you. You may need your cable or satellite bill as well as information about which channels are incorrect on your TiVo DVR.

I do not see my cable provider listed during Guided Setup.

*Your Name:
*Your e-mail:
*Primary Phone:
Secondary Phone:
*TiVo service number:
Your TiVo service number is a 15-digit number.
*Zip Code:
*Name of Cable or
Satellite Provider:
Cable or Satellite
Provider Phone Number:

*Customer Address:

Apartment Complex Name and Address (if applicable):


Select the type of issue(s) you are having and complete the appropriate sections below. *
Incorrect Channels Example: On channel 4 the TiVo Live Guide displays ABC, but it's really NBC.
On channel (Ch. #) the TiVo Live Guide displays (Ch. Letters) , but it's really (Ch. Letters) .
On channel (Ch. #) the TiVo Live Guide displays (Ch. Letters) , but it's really (Ch. Letters) .
On channel (Ch. #) the TiVo Live Guide displays (Ch. Letters) , but it's really (Ch. Letters) .
Missing Channels Example: Channel 5 is missing and it should be listed as PBS.
Channel (Ch. #) is missing and it should be listed as (Ch. Letters) .
Channel (Ch. #) is missing and it should be listed as (Ch. Letters) .
Channel (Ch. #) is missing and it should be listed as (Ch. Letters) .
Program Descriptions are Incorrect Example: The TiVo Live Guide shows ER on Channel 2 at 8:00 PM on 12/01/04, but should show CSI.
The TiVo Live Guide shows (Show Name) on Channel (Ch. #) at (hh:mm am/pm)
on (mm/dd/yy) but should show (Show Name)
The TiVo Live Guide shows (Show Name) on Channel (Ch. #) at (hh:mm am/pm)
on (mm/dd/yy) but should show (Show Name)
The TiVo Live Guide shows (Show Name) on Channel (Ch. #) at (hh:mm am/pm)
on (mm/dd/yy) but should show (Show Name)
Missing Provider Example: My cable provider is missing.
Provider Name:
Provider Phone Number:
Programming Package:
Apartment / Dorm / Institution Name:
Apartment / Dorm / Institution Phone Number:

Any other info that you have regarding this lineup change:


Note: * designates required fields


A TiVo Lineup Specialist will work to correct your lineup issue. It is not necessary to contact TiVo Customer Support, we will contact you if further information is needed or if you need to repeat Guided Setup. Lineup changes are downloaded to the TiVo DVR automatically during a connection to the TiVo Service.