Considering canceling your TiVo® subscription?
We're sorry you're considering leaving the TiVo family! We currently don't offer of the ability to cancel service online. To cancel your service, please call our Customer Service department between 7-7pm PT M-F and 8-6pm PT Sat & Sun at 1-877-367-8486, select option 2.
Before you cancel, we'd like to take this opportunity to clear up some common misconceptions about TiVo.
Have you learned about Premiere? It is our completely re-invented and re-imagined new box that will change the way you are entertained. Premiere is much more than a DVR. It replaces your cable box, it is also your movie box, and your web box, and your music box—all wrapped into one intelligent, easy to-use device. Imagine everything you love from TV and the web brought together in one place, all easily searchable using a breathtaking new HD interface.
Click on your cancellation reason below to see a few important points to consider before canceling:
You're getting a basic HD DVR from a cable provider:
You're looking to save money by canceling your TiVo service.
You upgraded your TiVo DVR and don't know what to do with your original TiVo DVR.
You're getting a basic HD DVR from a cable provider:
- Have you learned about Premiere yet? It is the completely re-imagined and re-invented new box from TiVo that your cable company doesn't want you to know about. Check out Premiere and see for yourself how a basic cable DVR just can't compete.
- PLUS as a TiVo customer you may be eligible for an exclusive offer on a Premiere through the TiVo Upgrade Program.
- Also, don't be fooled by cable's "free DVR" spin. TiVo is likely to be cheaper over time. Premiere gives you so much more for so much less. Click here for a cost calculation table you must see before getting that "free cable DVR".
You're looking to save money by canceling your TiVo service?
- Instead of canceling your small TiVo bill, cancel your large pay TV bill and get FREE HD over-the-air digital channels like ABC, CBS, NBC and Fox? The Premiere and TiVo HD DVR works with a standalone over-the-air antenna. Plus, get more movies and TV shows with the world's largest video on demand library TiVo provides. Find out more at our FREE HD over-the-air signals page.
- PLUS as a TiVo customer you may be eligible for an exclusive offer on a Premiere through the TiVo Upgrade Program.
You upgraded your TiVo DVR and don't know what to do with your original TiVo DVR.
- Many TiVo customers choose to move their original TiVo DVR to another room in their home, like the exercise room or bedroom. What's more, you may be eligible to get up to 25% off TiVo Service through out multi-service discount.
- You can also give your original TiVo DVR to a friend or family member and share the magic of TiVo. "Gifting" a TiVo DVR is a great way to make someone's day. Transferring service is simple, just call our Customer Service department at 1-877-367-8486. Or click here for more info on "gifting" or selling your TiVo DVR.
Your cable provider said your TiVo DVR isn't compatible with their service.
You're canceling your TiVo Service because your TiVo DVR is broken.
canceling your TiVo service because you have switched to satellite.
Your cable provider said your TiVo DVR isn't compatible with their service.
- Contrary to what you may have heard, Premiere and TiVo HD DVRs are already compatible with the new digital cable services. Series1 and Series2 DVRs will also still work but may require additional equipment such as a two way set-top box to receive digital cable. To find out exactly what you may need, visit our digital transition support pages.
- Your best solution is to upgrade to Premiere. This completely re-imagined and re-invented new box from TiVo will replace your cable box and allow you to get the most out of your new digital cable channels. Plus it works with HDTVs and standard definition TVs. As a TiVo customer you may be eligible for an exclusive offer on a Premiere through the TiVo Upgrade Program.
You're canceling your TiVo Service because your TiVo box is broken.
- Just call 1-877-367-8486 and our expert team of technicians will help you get your TiVo box up and running again. If it can't be fixed over the phone, they can help you get a replacement DVR sent to you right away (if you purchased within the last 90 days) or a standard exchange fee base on the status of your warranty.
canceling your TiVo service because you have switched to satellite service
- It's official! TiVo and DIRECTV have renewed their partnership, which means a new HD DIRECTV DVR featuring the Emmy® Award-winning TiVo service is expected to launch to support satellite customers in 2010. Click here for more information.
Explore www.tivo.com to learn just how much your TiVo can do.
