Support Article

If you think your TiVo DVR does not have service, please perform the following steps:

Check your TiVo Account Status from the System Information screen at TiVo Central > Messages & Settings > System Information. Scroll down until you see your TiVo Account Status.

Account Status

1: New

2: Not Set Up

19: TiVo Basic (Free Trial Not Possible)

If you purchased a DVR with pre-activated service and you don't have service, continue to enjoy your DVR; your service will be active within 48 hours.

If you purchased a DVR without pre-activated service, you must activate your service at www.tivo.com/activate or contact TiVo Customer Support After you have activated service, wait at least 2 hours, then connect to the TiVo Service. For instructions, see How do I connect to the TiVo Service?

3: Account in Good Standing

5: Product Lifetime Service

18: TiVo Basic (Free Trial)

You have active TiVo service. Be sure your DVR is making regular connections to the TiVo service. If you need to force a connection to the TiVo service, see How do I connect to the TiVo Service?

6: Past Due

10: Past Due – Deactivated

14: No service

Please update your credit card information by visiting My Account or contact TiVo Customer Support to pay your outstanding balance. To restore your TiVo service, update your credit card and reactivate your service at My Account.

8: Closed

1. Please activate a new payment plan online at www.tivo.com/activate.

2. Wait at least 2 hours after activating a new payment plan, and then make a connection to the TiVo service. For instructions, see How do I connect to the TiVo Service?

If the above steps do not resolve your problem, please contact TiVo Customer Support .