Support article

NOTE: Amazon Unbox content is available only in the United States.

How do I search for videos to download from Amazon Unbox?
Do I have to link my TiVo and Amazon.com accounts in order to browse available videos?
Will I be required to enter additional passwords each time I want to buy or rent a video?
Why must I enter my PIN each time I make a purchase?
What if I forget my PIN?
What if I have more than one TiVo DVR?
What if I accidentally purchase or rent a video more than once?
How do I confirm a video purchase or rental?

What’s required before I can download Unbox videos with my remote?

To start, you must be broadband-connected. Then you’ll need to link your TiVo and Amazon accounts at Amazon.com.
It’s also important that Amazon’s Digital Purchase feature (formerly 1-Click) is enabled through your Amazon account.

While you may download to multiple TiVo DVRs, remember that each DVR you plan to use must be individually linked with your Amazon account.
Finally, you must set up a PIN to be used to access each DVR. The same PIN must be used when linking multiple TiVo DVRs.

From TiVo Central, go to Find Programs, select Download TV & Movies, then find the Amazon Unbox folder.

Swivel Search lets you browse the most popular movies and TV shows as well as helping you expand your search to include program details, cast bios and more. 

All titles listed in the Amazon Unbox folder are available for purchase or rental and downloadable to your TiVo DVR. 

No. But you will need to link your accounts if you decide to buy or rent a video for download.

No. Once you've opened and linked your accounts, you will only need to enter your PIN number to make purchases.

Yes. Your PIN will allow you to browse, purchase and download videos to your TiVo DVR.

Your PIN is used to help protect you from unauthorized purchases made on your Amazon Unbox
or TiVo accounts.

At the point of purchase or rental, the screen will ask you to enter your PIN. If you forget your PIN, don’t worry.
Just select the “I forgot my PIN” option listed on the same screen. This will lead you through a simple process to renew your PIN.

You’ll need to enter the email address and password you use for your Amazon account, so have them handy.

You will need to perform a one-time set up procedure for each TiVo DVR you would like enabled to receive video downloads from Unbox.
Additionally, if you enable multiple TiVo DVRs to download, you must use the same PIN on each of the DVRs.

Unbox is designed to ignore multiple attempts within a one-minute span of time. This should prevent accidental multiple purchases from occurring.
However, should you accidentally purchase a video more than once, contact Amazon Customer Support immediately.

How do I confirm a video purchase or rental?

You will immediately receive an order confirmation, but you can also check all purchases and order history by going to Your Media Library, at Amazon.com. From here you can see your entire purchase history, as well as any video that might be currently downloading.

To verify download status, select the “Downloads” tab at the top of the screen and the status of your recent purchase will be shown.

(Please note that due to licensing restrictions certain new release movies are unavailable for re-download for an unspecified period of time starting 90 days after their release date. While these movies can be viewed as often as you like during this window, they cannot be re-downloaded from Your Media Library.)