| | If your credit card has expired, or is not up to date for any reason, your TiVo Service may be interrupted. Please refer to the table below if you have received a message on your TiVo DVR instructing you to update your credit card information. | Message | Action to Take | | Your TiVo Service account is past due |
Visit www.tivo.com/manage and login to Manage My Account to update your credit card information.
If you need help registering or logging in to Manage My Account, please see What is Manage My Account?
| | TiVo Service Suspended |
Visit www.tivo.com/manage and login to Manage My Account to update your credit card information.
If you need help registering or logging in to Manage My Account, please see What is Manage My Account?
| | TiVo Service Account Closed |
Make a connection to the TiVo Service to check your account status. Follow the instructions from How do I connect to the TiVo Service?
If unable to make a successful call due to a closed account, contact customer support.
Please see our Phone call troubleshooting guide if your account is up to date, but you cannot make a successful call to the TiVo Service.
|
|
