| | Why does TiVo charge sales tax?
Taxes and surcharges are applied to your TiVo bill based upon rates determined by state and local laws. Prices on our website do not include sales tax. If you are purchasing from an area that charges sales tax for hardware, service, or both, you will be charged the applicable rate.
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| | TiVo charges sales tax in the following states for hardware and/or service: |
| |  "YES" indicates that Sales Tax will be charged on purchase.
Please note that a TiVo Service gift subscription purchased together with a TiVo DVR will be subject to hardware tax. TiVo Service gift subscriptions must be purchased separately to avoid being taxed as hardware.
Any Special Taxing Rules are noted where applicable.
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| | | State | Hardware Tax
(TiVo Package payment plans, accessories,
and other TiVo Direct products) | Service
(Service only) | | Alabama | Yes | No | | Arizona | Yes | No | | California | Yes, the retail value of the hardware in the package is taxed. | No | | Colorado | Yes | No | | Connecticut | Yes | Yes, the tax rate or 1% is applied to TiVo Service. | | Florida | Yes | No | | Georgia | Yes | No | | Illinois | Yes | No | | Indiana | Yes | Yes | | Kentucky | Yes | No | | Maryland | Yes | No | | Massachusetts | Yes | No | | Minnesota | Yes | No | | Missouri | Yes | No | | Nevada | Yes, the deemed sales price of the hardware is taxed. | No | | New Mexico | Yes | Yes | | New York | Yes | Yes | | Ohio | Yes | No | | Pennsylvania | Yes | No | | Texas | Yes | Yes (Only 80% of the service price is taxed.) | | Virginia | Yes | No | | Washington | Yes | No |
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| | Actual charges will vary, depending upon the particular tax, taxing authority, and the state, city, or county where you reside. |
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Why is my monthly TiVo bill different than last month?
There are several possible explanations for the change in your bill:
* TiVo may have been required to charge sales tax by your state, county or municipality since your last billing cycle.
* Sales tax for your area may have increased.
* You are no longer subject to a sales tax on hardware because you have completed the commitment on your TiVo Package plan.
For a detailed view of all charges, check your billing history from Manage My Account. For information about logging into Manage My Account, visit What is Manage My Account?
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Why was I charged for tax in one month, but not another?
Sales Tax charges are implemented when required by your state, county, or municipality. Tax rates may change periodically based on a business presence in your state, or because of tax laws pertaining to your area. If TiVo is required to charge sales tax in your area, you will be notified through a message on your DVR.
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