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My Series2 DVR is unable to finish a channel scan in Guided Setup

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The following information only applies to TiVo Series 2 DVRs, except those with a serial number starting with 542 or 649.

 

 

If your TiVo Series2 DVR is running software version 9.3 and is set up to use Antenna, or with Satellite & Antenna as your source, you may not be able to complete a channel scan within Guided Setup.  You will need to receive software version 9.3c before you can complete the channel scan.

IF you are currently stuck in the Channel Scan portion of Guided Setup, please view the following sections for troubleshooting:

 

 

TiVo Series2 with Antenna only

 

TiVo Series2 with Satellite & Antenna

 

 

 

 

If your source is antenna only, the following steps will allow you to finish Guided Setup to allow new software to be downloaded:

 

 

  1. Unplug the power cord.

 

  1. Reconnect the power cord and allow DVR to power up.

 

 

  1. During Guided Setup, select ‘Cable’ as your source.

 

 

  1. For the question, “Is this TV using a cable box?” choose “No”.

 

  1. Go to http://www.tivo.com/priority and enter your TiVo Service Number (found on the back of your DVR).

 

Your DVR will receive an automatic software update which will resolve this issue within three business days.  In the meantime, you will experience limited functionality of your TiVo DVR.  We sincerely apologize for this inconvenience.

 

 

  1. Go to Messages and Settings, and select Account and System Information to view your software version. 

  

  • If your software version is 9.3c, repeat Guided Setup and select Antenna as your channel source.  Full functionality will be restored.

  

  • If your software version is 9.3, please check again later to verify that your software version has been updated to 9.3c before repeating Guided Setup.

 

 

 

 

If your source is satellite and antenna, the following steps will allow you to finish Guided Setup to allow new software to be downloaded:

 

  1. Unplug the power cord.

 

 

  1. Reconnect the power cord and allow DVR to power up.

 

 

  1. During Guided Setup, select ‘Satellite’ as your channel source.

 

 

  1. Go to http://www.tivo.com/priority, enter your TiVo Service Number (found on the back of your DVR).

 

 

Your DVR will receive an automatic software update within three business days.  In the meantime, you will not be able to view or record antenna channels using your TiVo Series2 DVR.  We sincerely apologize for this inconvenience.

 

 

5.  Go to Messages and Settings, and select Account and System Information to view your software version. 

 

  • If your software version is 9.3c, repeat Guided Setup and select ‘Antenna and Satellite’ as your source.  Full functionality will be restored.

 

 

  • If your software version is 9.3, please check again later to verify that your software version has been updated to 9.3c before repeating Guided Setup.