Support Article
CableCARD hotline: Special help with your CableCARD issues
It is our highest priority to make sure that any issues with your cable company-provided CableCARD decoders are resolved promptly, so you can enjoy your TiVo DVR and the TiVo service as quickly as possible.
We have set up a hotline to help you with CableCARD installation, troubleshooting, and with any communications with your cable provider. This hotline is answered by agents who are specially trained in troubleshooting CableCARD issues. If the information in this article does not solve your issue, please give them a call.
Phone number: 866-986-8486
Hours of operation:
Monday - Sunday
6:00 AM - 9:00 PM Pacific
