Support Article

Incorrect DVR listing with Amazon Video On Demand

Checking the status of a video download online

The Pay-TV Blackout Window

How to re-download a purchased video from a PC

Rental period of a downloaded video

How do I move a video from one TiVo DVR to another using my PC?

Is there a limit to how much I can download to my TiVo DVR?

How do I maximize the speed of my video downloads?

See also: Amazon Video On Demand - Troubleshooting

Incorrect DVR listing with Amazon Video On Demand

If an incorrect TiVo DVR listing appears in the Amazon Video On Demand drop-down box, refresh your TiVo and Amazon accounts. If this fails:

1. Login to your TiVo account.

NOTE: Access to the My Account page requires an account.  If you do not have an account, take a minute to sign up.

2. Select “DVR Preferences”.

3. Verify the names of the TiVo DVRs on your account.

4. Select “Enable Video Downloads” next to the TiVo DVR you’d like displayed in your Amazon Video On Demand account.

5. Make sure your DVR is setup to use broadband .

6. Force a connection to the TiVo service by going to TiVo Central > Messages and Settings > Settings > Phone and Network > Connect to the TiVo service now.

7. Wait 15 minutes.

8. Refresh your TiVo and Amazon accounts.

Checking the status of a video download online

After making a purchase online, the screen will update itself and display progress automatically.

1. Go to Your Media Library, which will display all of the videos you’ve purchased.

2. To check your current download(s), locate the TiVo DVR listed under “All Your Amazon Video On Demand videos” in the left panel.

3. Click “Download Queue” to confirm that the video is being downloaded.

The Pay-TV Blackout Window

Due to restrictions from the video rights holders, most newly released movies will occasionally become temporarily unavailable for re-download from Your Media Library – even after they’ve already been purchased.

During this “Pay-TV Blackout Window” certain programs will be temporarily unavailable from the Amazon Video On Demand catalog and Your Media Library. This happens during the program’s run on a pay-cable channel.

The video will be automatically replaced and made available to you through Your Media Library once the “Pay-TV Blackout Window” has ended.

How to re-download a purchased video from a PC

1. Go to http://www.amazon.com/gp/video/tivo and click on the “Your Video Library” tab.

2. Sign in, using your Amazon email address and password.

3. The “All Your Amazon Video On Demand Videos” page will appear, showing you a complete list of your purchased and rented videos. Click on the image of the video you’d like to re-download. A details window will open. Click on the “Download” tab.  The video will now begin re-downloading to your TiVo DVR.

Rental period of a downloaded video

Rental Videos
You have 30 days (unless otherwise specified on the product detail page) to begin watching the video after you rent it.

As soon as you start to play a rented video, you will typically have 24 hours before the video is automatically deleted, however some titles will have allow a longer period. Check the terms of use for details.  At the end of the rental period, the video is automatically deleted from Your Media Library and your TiVo DVR’s “Now Playing List".


Purchased Videos

If you purchase Amazon Video On Demand video, your rights to view the video do not expire.

NOTE: The license agreement for the videos you purchase allows you to download an Amazon Video On Demand video onto a total of 2 different TiVo DVRs at one time.

How do I move a video from one TiVo DVR to another using my PC?

NOTE: These steps can only be used to transfer purchased videos.

Rental videos can only be downloaded to one TiVo DVR.

1. Delete the video from your “Now Playing” list.

2. Go to “Your Media Library” on Amazon.com.

3. Click the video you’d like to transfer. A download button will appear in the top right of the window.

4. Select the DVR from the dropdown list

5. Click “Download”.

Is there a limit to how much I can download to my TiVo DVR?

You are only limited by the space remaining on your TiVo DVR at the time of each Amazon Video On Demand download. You can make room on your TiVo DVR by deleting programs from your “Now Playing” list. See also How to increase recording capacity on your TiVo DVR .

NOTE: Amazon Video On Demand purchases are downloaded to your TiVo DVR at “Best Quality”.

How do I maximize the speed of my video downloads?

While average download speeds will vary, some key factors which might affect your video download speed include:

• Your Internet Service provider and the internet service package you’ve purchased.
• Wired vs. wireless connection (a wired connection is faster).
• The length of video being downloaded
• Proximity of the wireless adapter to your wireless router.
  

You can view the connection quality under the networking menu.
The download of a two-hour video may take between 1-4 hours, depending on your network connection and other factors. If you have questions about your connectivity, contact your Internet Service Provider.

If you frequently purchase videos, you might want to consider upgrading your service through your broadband provider. This will improve the speed of your video downloads.