Support article

TiVo has introduced some new interactive features. These features will allow customers to access video and Showcase content by pressing the THUMBS UP or SELECT button on their remote when a customized icon (ad) is displayed during a commercial. Clicking the button on the remote will take the customer to a Showcase, a scheduling screen, or a short video.

There are some important things to keep in mind:

• You are always in charge. You can decide which ads interest you and respond by pressing the THUMBS UP or SELECT button on your remote.
  
  
• Some of these icons may allow you to request more information about a product or company. You will always be asked to confirm any such request, and will be asked to agree to share contact information with that company. TiVo never shares your information with other companies unless you specifically request it. More information about our privacy policy can be found at www.tivo.com/privacy.
  
  
• You can still skip the commercials in the same way that TiVo allows you to do now. There is no additional delay and you are not forced to watch ads.
  
  
• You can still see the video in the background when fast-forwarding or rewinding. The new icons only cover a small portion of the screen and are only visible for a commercial that is branded to display one. Pressing CLEAR on your remote will make the icon disappear.

These customized icons that appear when you use Fast Forward or Rewind are part of the TiVo service and cannot be removed.