Support article
Network error messages
| 25-10-88 | Search Reference Number |
Your DVR should be connected to your network only after you have completely set up the network and verified that your modem, router, and PC are communicating properly with your Internet Service Provider. You should also make sure that any security measures you installed on your network are configured to allow the DVR to exchange information with the TiVo Service over the internet.
The following table defines network-related error messages with links to articles you can use to resolve your issue.
| N01 | No network adapter A network adapter was not detected. (N01) Please make sure that your network adapter is securely plugged into a USB port on the back of the DVR. | Which network adapters work with my TiVo DVR? TiVo Wireless G adapter: general troubleshooting General network troubleshooting tips How to connect a TiVo DVR to your network |
| N02 | No DHCP server A DHCP server could not be located on the network. (N02) If the DHCP server is part of your home network, verify that it is turned on and properly configured. If you are using a wired network, check that your Ethernet cable is securely connected. If you are using an encrypted wireless network, check that your network password is correct. | General network troubleshooting tips How to configure network settings on your DVR |
| N03 | DHCP lease denied The DHCP server was unable to supply an IP address. (N03) It might be temporarily out of IP addresses. Wait a few minutes, then try connecting again. If the DHCP server is part of your home network, try increasing the number of IP addresses it can assign. | How to configure network settings on your DVR General network troubleshooting tips |
N04
| DHCP error Problem with the DHCP server. (N04) Please verify that the DHCP server is properly configured.
| How to configure network settings on your DVR General network troubleshooting tips
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N05
| Duplicate IP address The specified IP address (<IP address>) is already in use by another device on the network. (N05) Change your network settings to use a different (and unused) IP address.
| How to configure network settings on your DVR
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N06
| Wireless network not found Could not connect to the wireless network (<Network Name>). (N06)
| How to configure network settings on your DVR General Network Troubleshooting Tips
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N07
| Gateway not found The gateway (router) could not be located. (N07)
| How to configure network settings on your DVR General network troubleshooting tips
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N08
| Adapter not set up Your network adapter has not been set up for use with the DVR. (N08) Select Change network settings to begin setting up your network adapter.
| How to configure network settings on your DVR
This error can also appear when the DVR attempts to connect to the TiVo Service during Guided Setup and the broadband connection is not active. If you are running Guided Setup and get this error, see: General Network Troubleshooting Tips
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N09
| Gateway not configured A gateway (router) has not been specified. (N09) Select Change network settings to specify the TCP/IP settings for your gateway.
| How to configure network settings on your DVR
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N10
| Access point not found The DVR could not connect to your wireless access point. (N10) Verify that your access point is operational, your wireless network settings are properly configured, and that you have sufficient signal strength at this location.
| General Network Troubleshooting Tips How to configure network settings on your DVR
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N11
| Connection interrupted The connection was interrupted. (N11) There might be a temporary problem with your home network or your Internet connection
| General Network Troubleshooting Tips
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N12 N14
| N12: Service not answering N14: Service Unavailable The TiVo Service is not answering. (N12) There might be a temporary problem with the service. | These errors are rare, but they may occur when the DVR tries to connect to the TiVo service and gets no “handshake” back. The issue is usually solved by waiting a few minutes and then attempting to connect again. You can also try using the phone line to connect to the TiVo Service (see Can I Use a Phone Line to Connect to the TiVo service if My DVR Is Also Connected to a Home Network?).
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N13
| Service not found The TiVo Service is not answering. (N13) There might be a temporary problem with the Internet.
| N13 error messages are often the result of closed or blocked ports, or firewalled IP addresses. For troubleshooting steps, go to What network ports and IP addresses do I need open when using my TiVo DVR?
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| N15 to N20 | N15-N20 N15: Could not get account status N16: Problem downloading messages N17: Failed while negotiating N18: Failed while configuring N19: Unrecoverable error N20: Preparation error If the DVR is in Guided Setup: Unrecoverable Guided Setup error. (message number) Restart the DVR. Otherwise: Problem encountered while connecting to the TiVo service. (message number) Restart the DVR and try again. | These messages notify you that a specific operation failed during the connection to the TiVo Service. To resolve the issue, unplug the power cord on the DVR, wait 20 seconds, and then plug it in again. If the DVR was in Guided Setup, it will resume automatically after the DVR restarts. If the DVR is not in Guided Setup, try making a connection again after the restart. From TiVo Central, select Messages & Settings > Settings > Phone & Network >Connect to the TiVo service now. |
N21
| No DNS response The DNS server was located, but is not responding properly. (N21) If the DVR is in Guided Setup: Verify that your network settings are correct. Otherwise: Verify that your network settings are correct and that there is a connection to the Internet.
| General Network Troubleshooting Tips How to configure network settings on your DVR
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N22
| DNS not found The DNS server could not be located. (N22) If the DVR is in Guided setup: Verify that your network settings are correct. Otherwise: Verify that your network settings are correct and that there is a connection to the Internet.
| How to configure network settings on your DVR General Network Troubleshooting Tips
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N23
| Incorrect password The password for the <Network Name> network is either incorrect or missing. (N23) Select Change network settings to make any necessary changes to your network name and password.
| General Network Troubleshooting Tips How to configure network settings on your DVR
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N24
| Network adapter problem Problem encountered with the network adapter. (N24) Please make sure that your network adapter is securely plugged into a USB port on the back of the DVR.
| TiVo Wireless G Adapter: General Troubleshooting General Network Troubleshooting Tips
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| N25 | Could not set clock To connect to the TiVo Service, the TiVo DVR must use either UDP port 123 or TCP port 37. Neither of these ports was available. (N25) | What network ports and IP addresses do I need open when using my TiVo DVR? |
| N26 | Unknown error Problem encountered while connecting to the TiVo service. (N26)
| TiVo Wireless G adapter: general troubleshooting General network troubleshooting tips |
N27
| Network Cable Unplugged The TiVo DVR encountered a problem connecting to the network. (N27) Please make sure your network cable is securely plugged into the ethernet port/network adapter on the back of the TiVo DVR.
| General Network Troubleshooting Tips
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