Service Plan Terms and Conditions

Any TiVo DVR requires a TiVo service subscription, and we currently offer several options:

For purchases on tivo.com, or through any other retail sales channel, of any new models of the TiVo EDGE, you may select any of the following service subscriptions:

• A monthly service plan, at the current rate of Can$8.99/month (plus any applicable taxes), with a one (1)-year commitment and a Can$100 early termination fee¹; or
• A no-commitment monthly service plan at the current rate of Can$14.99 (plus any applicable taxes); or
• An annual service plan, at the then-published rate (currently Can$89.99/year, plus any applicable taxes)²; or
• An All-in plan, for a one (1)-time payment at the current rate of Can$299.99 (plus any applicable taxes).³

Additional Terms and Restrictions

TiVo Service Subscriptions:

• No-commitment monthly service is available with the purchase of a new full-priced TiVo device directly from TiVo (call TiVo Customer Service, at 877-531-4567, for more information). No-commitment monthly service is available with the purchase of a previously activated TiVo device from a third party.
• With respect solely to any TiVo EDGE which is eligible for, and on which you have obtained, either an annual service plan or a monthly service plan (but not an All-in plan): your service plan includes, at no additional charge, an enhanced limited warranty (known as "Continual Care") for the full, uninterrupted duration of your annual or monthly TiVo service subscription. With Continual Care, and for a cost of Can$69.00 (plus shipping and any applicable taxes) after ninety (90) days from your purchase date, you can exchange a defective or inoperative TiVo EDGE DVR for a repaired, renewed or comparable product (at TiVo's discretion). The exchange exclusions and restrictions contained in the TiVo DVR Limited Warranty continue to apply; please visit Limited Warranty Info for details.
• Under certain TiVo offers, particular service plan options (e.g., a monthly plan; an annual service plan; an All-in plan) may not be available. Call TiVo Customer Service (at 877-531-4567) for details on any such current promotional offers.
• All features, functionality and offers are subject to change or withdrawal at any time without notice. See the TiVo User Agreement (at www.tivo.com/legal/terms) and TiVo Privacy Policy (at www.tivo.com/legal/privacy) for additional terms and conditions that apply to your subscription to the TiVo service and use of a TiVo device.

¹ Monthly TiVo service subscriptions will continue after the 1-year commitment period at the same monthly until you call TiVo Customer Service (at 877-531-4567) to cancel your TiVo service or cancel when logged into your Tivo Account.

² Unless you call TiVo Customer Service (at 877-531-4567) to cancel your TiVo service prior to the fulfillment of any annual service period, then your TiVo service on your TiVo device automatically will renew for another successive 1-year period; and unless we notify you otherwise, your TiVo service subscription will renew at the same annual rate. All prepaid annual service fees are non-refundable.

³ An All-in plan (a) lasts for the lifetime of your TiVo device (not your lifetime), (b) is not transferrable to another TiVo device (except in certain warranty replacement/repair cases), and (c) may exclude certain TiVo offerings (e.g., for third-party content, particular applications, cloud-based services, etc.) for which TiVo subsequently may elect (in its sole discretion) to charge separately and which are not made generally available to all customers who have activated TiVo service on a particular TiVo device.