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TiVo Premiere 4

$249.99
plus service
Buy
  • 4 tuners to record 4 shows at once
  • Up to 75 HD hours
  • TiVo® Standard remote
  • Supports digital cable channels only
  • Searches TV & web apps simultaneously
  • Online & mobile scheduling
  • Replaces your cable box*
  • Streams music and photos from any home network and the web
  • Free TiVo App for iPad®, iPhone® and Android provides a richer TV experience

Easy access to:     

Tech Specifications

All TiVo Premiere DVRs plug directly into your cable service, replacing your cable box, but do not provide your cable TV programming.TiVo DVR Limited Warranty included with all DVRs.

 
The Basics
Cable, antenna or satellite? Works with digital cable and Verizon FiOS®. AT&T U-verse, antenna and satellite not supported
Internet connection required to receive the TiVo Service Wireless, wired Ethernet, or Ethernet over coax (MoCA). Streaming content between multiple TiVo devices using wireless is not supported.
CableCARD requirements One multi-stream CableCARD decoder from your cable company (additional fee may apply)**
 
The Details
Recording capacity Up to 75 hours of HD
Up to 650 hours in SD
Series architecture TiVo Series4™ architecture
TV input sources Digital cable (QAM only) and Verizon FiOS®. Does not support AT&T U-verse, satellite, analog cable, or antenna (ATSC).
Video output modes 480i, 480p, 720p, 1080i, 1080p
Ouputs HDMI, component video, composite video, optical audio, analog audio
Inputs CableCARD™ support, cable coax, Ethernet connection, USB 2.0 ports (2), E-SATA, MoCA
Wireless adapter support TiVo Wireless N, Wireless G network adapters
(Not recommended for streaming content between two or more TiVo devices)
Phone adapter support No
THX® sound and video certification Not THX® Certified
Remote control Standard TiVo remote
Dimensions 16.5" W x 9.7" D x 2.4" H with feet (2.1" H without feet – bezel height) Outer carton: 19.75" W x 13" D x 6.125" H.
Carton weight 6.64 lbs
Included in the carton TiVo Premiere
TiVo standard remote
Instruction manual and Quick-Start guide
Cables: HDMI, Ethernet, Composite video & audio, power
Datasheets TiVo Premiere 4 datasheet
 
Diagram

* Broadband Internet connection required. Due to restrictions placed by copyright holders, certain premium programming cannot be transferred to computers or mobile devices. TiVo Desktop Plus software (sold separately) is required to transfer recordings to mobile devices.


** CableCARD™ Decoder. A CableCARD decoder is required for your TiVo Premiere DVR to receive any cable programming. The TiVo Premiere 4 and Premiere XL4 are designed for use only with digital cable systems. They do not receive analog programming, including over-the-air programming, and will not work with an over-the-air antenna. Most of the largest cable providers have "digital simulcast," which means they rebroadcast all of their analog channel programming on digital channels as well. This means that all programs available on analog channels are also available on digital channels when a CableCARD is inserted. Therefore, if your provider has "digital simulcast" you will not miss any of your cable channel programming with a TiVo Premiere 4 or Premiere XL4. Please contact your provider if you are unsure whether its service provides digital simulcast of all analog programming.


© 2013 TiVo Inc. All rights reserved. TiVo, the TiVo logo, Series4, and the Series4 logo are trademarks or registered trademarks of TiVo Inc. or its subsidiaries worldwide. HDMI, the HDMI logo, and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing, LLC. Dolby and the Double D symbol are trademarks of Dolby Laboratories. CableCARD is a trademark of Cable Television Laboratories, Inc. All other trademarks and tradenames are the property of their respective owners.

Comparison

TiVo® Premiere helps you maximize the value of your monthly cable service. And with an Internet-connected TiVo Premiere you get access to a world of free movies, TV shows, web videos, music, podcasts and more delivered over the Internet, all at your command, all in one amazing box.

 
 
DVR features
Premiere
/4/XL4
HD/Series3 Series2 Series1
 
 
Broadband Internet-connected features
Premiere
/4/XL4
HD/Series3 Series2 Series1

Installation

Set up your TiVo Premiere DVR in 4 easy steps

An easy to follow "Start here" poster is included with your TiVo Premiere and will guide you through the setup process. Get an overview of the steps below or watch the video.

1
Connect your TiVo Premiere to your TV
  • We recommend using the included HDMI cable for an optimal HD experience
  • You can also use the included composite cables to connect to your TV
2
Connect your TiVo Premiere to your cable TV source
  • Connect your cable company's coax cable into the back of your TiVo Premiere
  • Insert the CableCARD™ decoder supplied by your cable company into the back of your TiVo Premiere
3
Connect your TiVo Premiere to the internet
  • Use Wired Ethernet, or
  • Wireless network (not supported for Multi-Room Streaming), or


Wired Ethernet:
Ethernet cable
into Ethernet port
For Premiere 4 or Premiere XL4s:
Plug a Coax cable into the MoCA port
located on the back of the DVR Learn more

Premiere Back
Wireless network:
Wireless G or N adapter
into USB port (G) or
Ethernet port (N)





4
Plug in and power up your TiVo Premiere!

You will be taken through a guided setup program right on your TV.


Once you're done...
You will be ready to record TV, access the world's largest on-demand video store, watch YouTube™, stream music from Pandora, schedule recordings remotely, and more.

Frequently Asked Questions

 
Compatibility and setup

TiVo boxes work with all major cable providers and Verizon FiOS. For select Comcast subscribers, XFINITY On Demand programming is also accessible. Check to see if your cable provider offers TiVo DVRs with their service packages.

CABLE:

  • HD Digital Cable: TiVo Premiere, Premiere 4 and XL4 are compatible with digital cable systems. It is important you verify that you have a digital cable signal before purchasing this product. These products do not work with external cable boxes, analog cable or satellite. A CableCARD™ decoder is required to receive any digital cable programming. Additional fees may apply from your cable provider
  • Analog cable: only TiVo Premiere (500GB)
  • Verizon FiOS®: All TiVo Premiere DVRs
  • AT&T U-verse®: no TiVo product compatibility
  • Check to see if your cable provider offers TiVo DVRs with their service packages.
  • HD ANTENNA: Only TiVo Premiere (500GB)

SATELLITE: visit directv.com/tivo

  • TiVo Premiere has 2 ATSC tuners that allow the DVR to record up to two channels at once from digital over-the-air broadcasts in full HD
  • TiVo Premiere 4 and XL4 do not support ATSC over-the-air signals
  • ATSC broadcasts are completely free and are accessible by using an HD antenna, which is available for purchase at retail stores or from tivo.com
 
CableCARD™ decoders
  • About the size of a credit card, a CableCARD is a plug-in card that is inserted into a slot in your TiVo box so you can receive digital cable channels. CableCARDs are supplied by your cable company and enable your TiVo box to unscramble your cable company's encrypted signal. Once inserted and activated, a CableCARD communicates with your local cable system and delivers all the high-definition and digital cable channels included in your cable TV subscription package.
  • If you do not insert a CableCARD decoder into your TiVo box: TiVo Premiere (500GB): will still receive antenna and standard definition analog cable channels. It will also receive broadband content, as long your TiVo box is connected to the Internet through your home network.

    TiVo Premiere 4 or XL4: will receive broadband content, as long your TiVo box is connected to the Internet through your home network.
  • See the CableCARD overview

In order to access all of your high-definition and digital cable channels, a multi-stream CableCARD decoder(s) must be inserted into the CableCARD slot on your TiVo DVR. For Roamio, the CableCARD connector can be accessed under the unit.

  • You must call your cable company to schedule the installation of a CableCARD decoder. Some cable providers allow their customers to pick up their CableCARD at the cable company's local service center and install it on their own. While some cable companies offer CableCARDs to their subscribers for free, others may charge a nominal monthly fee. Contact your cable provider for details.


    Federal law mandates that all major cable companies provide CableCARDs to their digital cable subscribers, so if you experience any problems call our Technical Support team at 1-877-367-8486 and we will initiate a three-way call with your cable company to expedite setup.

Cost will depend on the cable operator. Some cable operators offer them free of charge, while others may charge a nominal amount per-month fee to rent.

All major cable companies are federally mandated to support CableCARD decoders. Many cable companies also offer a "self-install" option — you can visit their retail location, pick up a cable card, and install it yourself.

You will need to call your cable company and request one Multi-stream CableCARD decoder (M-Card). Many cable companies require that a technician come to your home to install the card, but some allow subscribers to install the cards themselves. Call your cable company and inquire about their CableCARD installation policy.


To help your cable technician with installing your CableCARD decoder, please download and print the following instructions:

TiVo instructions for CableCARD installers

Tips for installing a CableCARD into your TiVo DVR

Federal law mandates that all major cable companies provide CableCARDs to their digital cable subscribers, so if you experience any problems call our Technical Support team at 1-877-367-8486 and we will perform a three-way call with your cable company to expedite delivery.

You may use a CableCARD from an earlier generation TiVo box, but it must be a Multi-stream CableCARD (M-Card). Single-stream cards are not supported by TiVo Premiere boxes. Simply move the Multi-stream CableCARD from your old TiVo box to your new TiVo box and follow the instructions on the installation menus that automatically appear on your TV screen.

When going through Guided Setup you can choose to install a CableCARD at that time or to install at a later date. If you don't have your CableCARD yet, choose 'install at a later date' and finish Guided Setup without the CableCARD. You'll be able to watch all of your analog cable channels (TiVo Premiere 500GB only), but you'll need to get the CableCARD to view any digital channels.


If your cable provider requires that they install the card, set up the TiVo box a day or two before your installation appointment. This will allow your TiVo DVR to connect to the TiVo Service and download any software updates that are available.


To help your cable technician with installing your CableCARD decoder, please download and print the following instructions:


TiVo DVR instructions for CableCARD installers

Once you have the card, simply insert it into the CableCARD slot on your TiVo box and the menus to configure the card will automatically display; there's no need to run Guided Setup again.

You must call your cable company to activate your card. Your cable company may refer to the activation process as “pairing” the CableCARD or "binding" the CableCARD.


All of the information they'll need is located on the gray and black CableCARD MMI screen, which appears after you've inserted the CableCARD. This gray and black screen lists the phone number you'll need to call to activate the card. Typically they'll ask for the serial number (Card S/N), the Host ID, and sometimes the 'Data' identifier.


If you subscribe to multiple tiers of cable service, check a few channels in each tier before getting off the phone to ensure the correct cable packages have been enabled (HBO, for example).


The time required for your CableCARD to become active can vary depending on your cable provider, but it typically becomes activated within a few hours. After the card is successfully activated, you can begin watching your digital channels (analog for TP500). A full program guide for the upcoming weeks will be downloaded within 24 hours, or you can connect to the TiVo service in Messages & Settings and perform a manual update to download the latest programming information for your complete channel lineup.

 
Service fees, warranty and how to buy

After the end of your TiVo service subscription commitment with a TiVo DVR, your monthly service plan will continue on a month-to-month basis and TiVo will charge you on a monthly basis at the then-applicable monthly service plan rate until you cancel. See terms & conditions for TiVo Payment Plans for details. Keeping your account and credit card information current will help you avoid any interruptions in service.

After the 30-day money-back guarantee expires, you own the TiVo box. If you subscribed to the TiVo service on a monthly plan with a commitment and cancel before the end for you commitment period, you will be charged an early termination fee. See terms & conditions for TiVo payment plans for details.

All TiVo DVRs are subject to the standard TiVo DVR warranty. Please see the TiVo DVR limited warranty for details. TiVo also offers two (2) year and three (3) year extended warranty plans which may be purchased within ninety (90) days from the earlier of the DVR purchase date or TiVo service activation date.

  • TiVo offers a 30-day money-back guarantee. Only applies to initial activations if canceled within 30 days and the TiVo box or accessory is returned for a full refund. If you cancel within 30 days of activation (which is typically the date your order ships), you will receive a full refund if you return the TiVo box and accessory, if applicable, within 15 days of cancellation. The shipping charge for the return is at your expense. If you do not return the TiVo box and accessory, if applicable, within the first 30 days of activation, you will be charged a "Non-returned Equipment Fee" equal to the MSRP of the TiVo box and accessory, if applicable, and applicable taxes minus the upfront cost of the box and accessory, if applicable. If you change your subscription plan within the first 30 days of activation, you may be charged a fee equal to the MSRP of the TiVo box and accessory, if applicable, and applicable taxes minus the upfront cost of the box and accessory, if applicable, depending on the subscription plan you choose. Service plan renewals, and hardware replacements and upgrades are not eligible for the 30-day money-back guarantee
  • Returned DVRs must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these requirements may be subject to a restocking fee equaling 15% of the retail value of the DVR (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to an increased restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our Return Policy. Orders that are refused at the designated shipping address may incur a 15% restocking fee
  • Best Buy is a national retailer that sells TiVo Premiere in their core store, TiVo Premiere 4/XL4 in available in Magnolia Home Theater departments only
  • Amazon.com and bestbuy.com are national online retailers that sell TiVo Premiere DVRs
  • In various regions of the U.S., TiVo Premiere DVRs may also be purchased from HHGregg, Fry's Electronics, Abt Electronics & Appliances, Crutchfield, J&R, and other leading consumer electronics retail locations
  • Find a store

Yes. TiVo offers current customers a Multi-Service Discount ("MSD") of $2 on monthly service = $12.99 per month, or $100 on Product Lifetime service = $399.99. To be eligible, you must have an active current qualifying subscription to the TiVo service. See the Multi-Service Discount Agreement for more information. Log into tivo.com to see if you qualify.

 
The TiVo User Experience

No, the new look and feel is only available on the TiVo Roamio platform and will not be downloadable to any previous TiVo DVRs. The UI looks slightly different but the functionality and menus are exactly the same.

Customers can indicate the types of things they'd like to see in the discovery bar. For instance, you'll be able to tell your DVR that you'd like to see more movies, and less TV shows in the bar, or more free content and less pay content.

When searching or browsing, the discovery bar will populate content that is relevant to what the user is searching for. If a user is not searching or browsing, the bar recommends content popular with other TiVo subscribers, or chosen by the TiVo editorial team as a highlight for that week. The TiVo service tries to present the best matches for what you're looking for, allowing you to discover new and interesting things to watch.

 
Technical and functionality questions
  • TiVo Premiere is 500 gigabytes
  • TiVo Premiere 4 is 500 gigabytes
  • TiVo Premiere XL4 is 2 terabytes

We at TiVo want to bring customers the very best entertainment experience, and part of that is delivering entertainment content available from the Internet straight to the TV. That's why we focus solely on providing video on demand and other entertainment content on TiVo boxes that are especially engineered for your TV.

  • Multi-room viewing of HD content* is possible between TiVo Roamio, Roamio Plus/Pro, TiVo Premiere, Premiere 4, and Premiere XL4, Series3, TiVo HD, or XL and TiVo Mini.
  • Multi-Room Streaming, only works between two or more networked TiVo Roamio, Premiere DVRs and TiVo Mini.

* Not all programs may be transferred using the multi-room viewing or feature due to the use of copy protection mechanisms assigned by the program provider and permitted under the FCC's encoding rules. These shows usually are marked with a red circle-slash icon. (47 C.F.R. 76.1904)

Multi-Room Streaming

TiVo Premiere can be networked with other TiVo DVRs. Multi-Room Streaming (MRS) means that you can watch recorded shows instantly on another networked TiVo DVR or TiVo Mini in your home. Access your My Shows list on your DVR in the bedroom, click “Play” and start watching shows on your DVR in the living room. No waiting for downloads or transfers!


The best way to enjoy Multi-Room Streaming is by using a wired Ethernet or Coax/MoCA) connection. Using a Wireless N or G adapter for Multi-Room Streaming is not supported.

  • The green light tells you the power is on
  • The yellow light indicates remote activity; you will see it blink every time you press a remote key
  • The blue light indicates a program is being downloaded onto the box. This could come from a broadband source, such as Amazon Instant Video, or from another TiVo DVR on your home network that is transferring a program
  • The red lights correspond to the two or four tuners on your TiVo Premiere DVR; if a tuner is recording a program one red circle will be on. Each additional red circle will light up as a tuner is activated showing that between 1 – 4 tuners are currently recording different programs simultaneously.

Yes. You can connect an external hard drive via eSATA. The 1 terabyte My Book AV DVR Expander from Western Digital can be purchased on tivo.com.

An eSATA port offers a more robust connection for the external hard drive than a USB port. Because the external hard drive is typically always connected to the TiVo DVR, this connection is important and best supported with an eSATA port.

  • All TiVo Premiere DVRs provide an HDMI output
  • HDMI cables are included with the purchase of TiVo Premiere DVRs
  • TiVo Premiere 4/ XL4 support up to 16 simultaneous HDMI connections when connected to a compatible HDMI switch

Yes, you can either add the TiVo Stream accessory (sold separately) or use TiVo Desktop Plus (sold separately).

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