Contact us

Customer support

Try our self-service options on tivo.com, or visit My account to update your credit card information.

Chat with an agent

Customer support:
Monday - Friday, 7 am-8 pm PT
Saturday - Sunday, 7 am-4 pm PT

Start chat

Sales:
Monday - Friday, 7 am-8 pm PT
Saturday - Sunday, 7 am-4 pm PT

Start chat

Phone support

Customer support:
Monday - Friday, 7am-7pm PT
Saturday & Sunday, 8am-6pm PT
877-367-8486

Sales support:
877-289-8486 or 877-BUY-TIVO
Monday - Friday, 7am-7pm PT
Saturday - Sunday, 8am-6pm PT

Ask a question and see potential answers before submitting your question.

Email a question

(Sign in required)

Please note: At this time, it is not possible to use email to cancel or transfer TiVo service, or to update billing and credit card information.

For non-TiVo manufactured DVR support, please refer to the list of non-TiVo DVR technical support numbers.

Media Inquiries

Contact (media only):
TiVo PR
Phone: (408) 519-9100
Send email
OR
Sloane & Company on behalf of TiVo
Phone: (212) 486-9500
TiVo@sloanepr.com

Dealer Hotline

Phone: (888) 921-TiVo
Send email

Advertise with TiVo

Visit tivo.com/tivoadvertising, or contact:
Tara Maitra
Phone: (212) 520-1905
Send email

International Partnerships

For information on building international distribution or licensing partnerships with TiVo, please complete this form.

Corporate headquarters

2160 Gold Street
San Jose, CA 95002
Phone: (408) 519-9100
Fax: (408) 519-5330
Directions to TiVo

New York office

150 East 52nd Street
15th Floor
New York, NY 10022
(between Lexington & 3rd)
Phone: (212) 520-1860
Fax: (212) 319-5074

Feedback

Send ideas for features and feedback about the TiVo service.

Send feedback about tivo.com.

Become a User Tester.